Refund policy

Sleep Trial, Returns, Exchanges & Terms

Cloud Mattress Co. partners with multiple premium mattress and bedding brands. While some brands advertise their own return or sleep trial policies, all purchases made through Cloud Mattress Co. are governed by Cloud Mattress Co.’s policies, unless a brand-specific exception is clearly stated below.

Our policies are product-specific and brand-specific to protect hygiene standards, product quality, and the sustainability of our small business.

By completing a purchase, you agree to all terms outlined below.

1. MATTRESSES (BRAND-SPECIFIC)

Brands We Carry

Avocado, PlushBeds, Naturepedic, SageBeds, Birch, Diamond, King Koil, Millbrook Beds, Hemingway, Cariloha, Bear, Nolah, Helix, Leesa, Brooklyn Bedding, WinkBeds

A. Avocado & SageBeds Mattresses

  • 365-Night Sleep Trial

  • Comfort exchange available

  • 10% restocking fee

  • Exchange must be for equal or greater value

    • Customer pays any price difference

  • Mattress protector is REQUIRED

    • If a mattress protector is not purchased, Cloud Mattress Co. reserves the right to refuse a return or exchange

  • Photo verification required

  • Mattress must be returned in like-new condition

    • No stains, odors, rips, tears, or damage

Cloud Mattress Co. reserves the right to deny any return or exchange if condition standards are not met.

 

B. All Other Mattress Brands

(Including but not limited to: PlushBeds, Naturepedic, Birch, Diamond, King Koil, Millbrook Beds, Hemingway, Cariloha, Bear, Nolah, Helix, Leesa, Brooklyn Bedding, WinkBeds)

  • 100-Night Sleep Trial

  • Comfort exchange available

  • 10% restocking fee

  • Mattress protector required

  • Photo verification required

  • Same condition standards apply

 

2. MATTRESS TOPPERS

(All Brands)

  • 100-Night Trial

  • 25% restocking fee

  • Customer is responsible for return shipping

  • Must be returned in like-new condition

  • No stains, odors, rips, tears, or damage

Cloud Mattress Co. reserves the right to refuse refunds if the product does not meet condition requirements.

 

3. PILLOWS

(All Brands)

  • ALL SALES FINAL

  • NO RETURNS OR REFUNDS

Only exception:

  • Wrong item shipped

  • Item must be unopened and in original packaging

  • Approval required before return

 

4. BEDDING & SOFT GOODS

(All Brands)

Includes but is not limited to:

  • Sheets

  • Blankets

  • Quilts

  • Duvet covers

  • Bedding sets

  • Mattress protectors

  • Bath products

  • Bath rugs

  • Towels & bath sheets

  • Robes

  • Candles

  • Similar soft goods

  • ALL SALES FINAL

  • NO TRIAL PERIOD

  • NO RETURNS OR REFUNDS

Due to sanitary and hygiene reasons, these items cannot be resold once opened or used.

 

5. ADJUSTABLE BASES

  • Final sale unless otherwise stated

  • No returns once delivered

  • Warranty issues handled through the manufacturer

6. APPAREL

  • Returns accepted within 30 days

  • Must be unworn, unused, with original tags

  • Restocking fee applies

  • Customer responsible for return shipping

7. NON-RETURNABLE ITEMS

  • Pillows (unless incorrect item shipped)

  • Bedding & bath products

  • Used or opened hygiene items

  • Items with stains, odors, rips, tears, or damage

  • Customized or special-order items

  • Clearance or final-sale items

8. IMPORTANT CONDITIONS (ALL RETURNS & EXCHANGES)

  • One return or exchange per product type per household

  • Delivery, setup, white-glove services, and shipping fees are non-refundable

  • Photo approval may be required prior to authorization

  • Cloud Mattress Co. reserves the right to refuse any return or exchange

  • Policies apply primarily to online purchases

  • In-store purchases may follow different guidelines

9. BRAND POLICY NOTICE

While certain brands may advertise longer or different trials on their own websites, Cloud Mattress Co.’s policies take precedence unless explicitly stated otherwise.

Brand sleep trials do not apply to:

  • Pillows

  • Toppers (beyond Cloud Mattress Co. policy)

  • Bedding

  • Bath products

  • Apparel

10. HOW TO INITIATE A RETURN OR EXCHANGE

Email: sales@cloudmattressco.com

Please include:

  • Order number

  • Product name

  • Reason for request

  • Clear photos (if applicable)

Approved refunds (if eligible) are processed within 7–10 business days after inspection.

11. DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged or defective, contact us immediately. Claims must be submitted promptly with photos for review.

Final Acknowledgment

These policies exist to:

  • Maintain hygiene standards

  • Prevent misuse of sleep trials

  • Protect small-business sustainability

By completing a purchase with Cloud Mattress Co., you acknowledge and accept all terms above.